At Sukoon Healthcare, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer a 5-day return policy subject to the following conditions:
Eligibility:
(a) To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
(b) Returns must be initiated within 5 days of the delivery date as indicated by the tracking information.
(c) Only regular priced items may be eligible for return. Sale items are non-returnable.
Damaged Products:
(a) If you receive a damaged product, please contact us immediately upon receipt with clear photos showing the damage.
(b) We will assess the damage and, if deemed eligible, provide instructions for returning the item for a replacement or refund.
(c) Please note that refunds will not be available for products that are broken due to mishandling after delivery.
Return Process:
(a) To initiate a return, please contact our customer service team at [email address or phone number] within the specified return period.
(b) Our customer service team will provide you with instructions on how to return the item, including the address for the return shipment.
(c) You are responsible for the cost of return shipping, unless the return is due to our error or a damaged product.
Refunds:
(a) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
(b) If your return is approved, a refund will be processed to your original method of payment within a reasonable timeframe.
(c) Please note that shipping costs are non-refundable.
Exchanges:
(a) If you wish to exchange an item for a different size or color, please contact our customer service team to arrange for the exchange.
(b) Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit.
Non-Returnable Items:
Certain items are non-returnable, including:
Items marked as final sale.
Products that have been used or damaged after delivery.
Products that are not in their original condition or packaging.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please contact us at [email protected]
By making a purchase from Sukoon Health care, you acknowledge that you have read, understood, and agree to abide by our return policy. We reserve the right to amend this policy at any time without prior notice.