Refund Policy
At Sukoon Healthcare, we are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a refund within 10 working days subject to the following conditions:
- Eligibility: (a) To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging. (b) Refund requests must be made within 10 working days of the delivery date as indicated by the tracking information. (c) Only regular priced items may be eligible for a refund. Sale items are non-refundable.
- Refund Process: (a) To request a refund, please contact our customer service team at [email address or phone number] within the specified refund period. (b) Our customer service team will provide you with instructions on how to return the item, including the address for the return shipment. (c) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. (d) If your refund is approved, it will be processed to your original method of payment within 10 working days.
- Shipping Costs: (a) You are responsible for the cost of return shipping, unless the return is due to our error or a damaged product. (b) Please note that shipping costs are non-refundable.
- Non-Refundable Items: Certain items are non-refundable, including:
- Items marked as final sale.
- Products that have been used or damaged after delivery.
- Products that are not in their original condition or packaging.
Contact Us: If you have any questions about our refund policy or need assistance with a refund, please contact us at [email protected]
By making a purchase from Sukoon Healthcare, you acknowledge that you have read, understood, and agree to abide by our refund policy. We reserve the right to amend this policy at any time without prior notice.